Customer Support and Aftercare
At Light Pillar, we strive to deliver the very best User Experience (UX) we can. This extends way past the usability of the software itself by taking care of our customers before, during and after they purchase our software.Neil Casini (UI & UX Designer | Director)
To ensure we can deliver on this goal, we are introducing a dedicated Help Centre that will launch alongside our new macOS app, Mosaic. Topics for all our software will be gradually added which we hope to build up into a comprehensive knowledge base.
If there is anything you ever need to know, the Help Centre should be your first port of call.Visit Help Centre
If, however, you can't find what you are looking for then you can contact our support email (from within the Help Centre or from some of our existing apps) where Neil will be happy to help you on a one-to-one basis.
Our standard hours are 9am to 5pm GMT (United Kingdom) so depending on where you are in the World, please bear in mind the time difference but rest assured Neil will respond to you as soon as possible.